Where is NileByDesign based?
NileByDesign is based in Jacksonville, Florida.
What materials do you use?
The collection includes Miyuki and other glass beadwork with different metal components. Materials vary by design, so check the individual product description for the beadwork, chain, posts and base metal used.
Can I request a custom design?
Yes, you can contact us to discuss a color, size or design idea. Availability, pricing and processing time will be confirmed before you place an order.
How do I choose the right size?
Use the measurements on the product page. Our care and sizing guide has more advice.
How much is shipping?
Available shipping options and charges are shown at checkout for your delivery address. Contact us before ordering if you need a piece for a particular date.
Can I request a return?
Contact us within 30 days of delivery to request a return and receive instructions. Please contact us before sending a parcel back. For questions about a specific item, get in touch.
How can I contact you about an order?
Use our contact form and include your order number, if you have one.